Marketing and Pricing

At Monitor, we are changing the way thousands of marketers do their jobs and drive growth for their organizations. Our marketing and pricing capabilities cover a range of issues critical to growth.

Our marketing work encompasses: customer segmentation; buying and usage process analysis; deep customer understanding; value proposition development; channel optimization; marketing mix optimization; activation programs; brand strategy and brand value creation; advertising strategy; online channel optimization and integration into multi-channel systems; customer experience design; marketing function organization design.

Our pricing work addresses: pricing strategy; value creation; pricing process design; offer development; new product pricing, value communications; sales negotiations; price setting; competitive response; pricing education and training

In recent years we have executed extensive capability-building programs with clients, transferring many of the capabilities listed above to our clients and—most importantly—embedding the capability into their organizations to enable future growth. Our methods include a mix of executive education, e-learning tools, work-process software, data and analytics engines, and new planning frameworks.

The Customer Service Challenge

By Jeffrey Rayport Article

In the rush to save money, many companies are unwittingly pushing their customers through inappropriate "channel pathways.

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The Strategy and Tactics of Pricing - A Guide to Growing More Profitably

By Thomas T. Nagle, and John E. Hogan Book

Commonly referred to as "The Bible of Pricing," The Strategy and Tactics of Pricing provides a comprehensive overview of pricing strategy in an easy to read, pragmatic style, featuring walk-through examples, illustrating how companies successfully implement pricing strategies.

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Negotiating with Power Buyers

By John Hogan, Tom Nagle Article

Big retailers have used the promise of higher volumes to negotiate better deals since the early days.

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Is Your Salesforce a Barrier to More Profitable Pricing, or Is It You?

By John Hogan, Tom Nagle Article

One of the most difficult pricing challenges facing marketers is how to maintain consistent, value-based street prices.

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Are Your Pricing Metrics an Untapped Opportunity for Growth?

By Brad Bray, Peter Walsh, John Hogan Article

A critical insight can significantly improve bottom line performance: pricing more profitably doesn't mean having to raise prices.

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What is Strategic Pricing?

By John Hogan, Tom Nagle Article

Most companies have an incomplete understanding of the interlocking components of pricing strategy.

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The Quest for Market Share: Why Companies Continue to Get it So Wrong

By Tom Nagle, Peter Walsh Article

In too many companies the pursuit of market share has become an obsession, and can actually hurt profitability.

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The Top Myths of Strategic Pricing

By John Hogan, Joe Zale Article

Over and over, we see companies making fundamental blunders in their pricing strategy.

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Best Face Forward

By Jeffrey Rayport and Bernie Jaworski Book

Technology is managing interactions and relationships with customers and markets as never before. This front-office revolution in productivity is the basis of Jeffrey Rayport and Bernie Jaworski’s Best Face Forward.

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Brand: New Futures

By Lawrence Wilkinson, Jenny Johnston Article

There is much to understand about brands, much we need to understand about brands, now and in the future.

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