Retail

We address strategic issues in retail such as consolidation, localization, expansion into developing markets, new retail business models including online, enhanced services and loyalty programs, and store format renewal based on a deep understanding of consumer behavior.

We also work with our clients on merchandising and category strategies, store design, integration of the customer experience across multiple channels, and price optimization and promotion issues.

Recent work has included the successful development and execution of an integrated strategy to protect regional share against competitive entry. The work involved a series of actions including store format redesign around occasion-based segments, and development of strategic loyalty programs.

Growth Scenarios: Tools to Resolve Leaders' Denial and Paralysis

By Jonathan Starr and Doug Randall

Businesses increasingly realize that significant growth opportunities are unlikely to come from incremental change.

Just-in-Time Executive Development

By Bernie Jaworski and Mike Morrison

Learning what, when and where it's needed.

Energy Strategy for the Road Ahead

Scenario Thinking for Business Executives and Corporate Boards.

Why CIOs and CMOs Need Each Other

By Jeffrey Rayport

CIOs and CMOs must join forces to address customer interaction challenges -- not from their well-defended functional silos, but together.

Best Face Forward

By Bernard Jaworski, Jeffrey Rayport

Technology is taking over front office roles in customer relationship management and sparking a revolution.

The Customer Service Challenge

By Jeffrey Rayport

In the rush to save money, many companies are unwittingly pushing their customers through inappropriate "channel pathways.

A Strategic Approach to Overhead Management

Josh Lee and Margaret Covell Overhead is a significant source of financial and managerial headaches for businesses around the world, but perhaps only because most firms lack a plan or system for managing the spending for greater value, writes Josh Lee, a Partner of Monitor Group, in “A Strategic Approach to Overhead Management.” Read more