Financial Services

Monitor addresses issues such as the breakdown of traditional integrated value chains, the development of focused new business models, and exploiting the opportunities for innovation created by e-commerce and online financial service businesses. We also help financial service firms manage through deregulation, consolidation, and globalization.

We help all kinds of financial services organizations see and seize the many exciting, dynamic growth opportunities in front of them. We work with our clients to understand and strengthen their customer relationships, enhance the customer experience, and build brand leadership.

Recent work has included assisting a prominent Asian bank with restoring its brand leadership and maximizing its competitive advantage in online banking.

Growth Scenarios: Tools to Resolve Leaders' Denial and Paralysis

By Jonathan Starr and Doug Randall

Businesses increasingly realize that significant growth opportunities are unlikely to come from incremental change.

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Just-in-Time Executive Development

By Bernie Jaworski and Mike Morrison

Learning what, when and where it's needed.

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Why CIOs and CMOs Need Each Other

By Jeffrey Rayport

CIOs and CMOs must join forces to address customer interaction challenges -- not from their well-defended functional silos, but together.

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Best Face Forward

By Bernard Jaworski, Jeffrey Rayport

Technology is taking over front office roles in customer relationship management and sparking a revolution.

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Relationship Value and the Art of Lending

By Kevin McCabe

Is commercial credit a commodity? For many in the financial services world, it is.

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Rise of Peer to Peer Lending

By Colin Gounden

Lending is starting to see the emergence of a new individual to individual asset class.

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The Customer Service Challenge

By Jeffrey Rayport

In the rush to save money, many companies are unwittingly pushing their customers through inappropriate "channel pathways.

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